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Enterprise Performance Management |
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Most companies today live with very tight margins. Competition is fierce! Customers are demanding more and more for less and less. We all have to search for new opportunities to increase market share and profitability. We provide a complete solution for companies that are looking to increase profitability and gain a competitive advantage through continuously improving the efficiency of business processes by targeting and measuring key performance indicators. |
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e-Business |
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| Supports the collaborative business processes between buyers and sellers over the Internet—bridging the selling and buying processes.
Our e-business applications are competitive in two ways: they have a unique feature set and they are built on a flexible platform and tool suite. The applications may be fully integrated with M3, integrated to other systems or implemented as a stand-alone solution. |
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Supply Chain Management |
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| We know that entire supply chains now compete against each other and that the new economy is exerting tremendous pressure on them to deliver physical goods faster, consistently on time and at maximum profitability.
The challenge for people and companies is to balance supply and demand for maximum profitability by increasing visibility and synchronizing the material flow throughout the extended supply chain. |
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Customer Relationship Management |
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| Our CRM package helps you manage your customers throughout the entire customer life cycle.
Via its components: Sales Management, Rental Management, Service Management, and Sales Force Automation our CRM solution covers a broad range of activities. From marketing relations to common product development, distribution, rental and after-sales service. |
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Enterprise Asset Management |
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| Designed and developed with the needs of the engineer in mind.
Our EAM solution as a stand-alone application can be integrated into your existing M3 implementation, corporate applications, or as a fully integrated package using a selection of its own components including warehouse, purchasing, finance, human resources, project management and manufacturing applications. |
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The Palmarium Help Desk
The Help Desk from Palmarium provides a direct channel support for your business. We deliver a service level which we guarantee to match or beat what you have today at around only 50% of the cost.
Existing M3 users on RPG Versions 8, 9, 10, 11 and now V12 can save up to 50% on their current annual maintenance fees and remain supported on their current release for the next 10 years !
We have deployed the PerlDesk incident management system to log, track and update your incidents from a secure central database. So we can always keep you up to date with the current status of your incident logs and provide you world beating support.
Palmarium Professional Services
As an experienced user, you understand the need for great support from knowledgable consultants and project managers.
Our consultancy team are specialists in implementation and support and all our work is fully indemnified. Project experience across the team starts at Version 8 right up to Version 12. We offer both great value for money and a support infrastructure designed to meet the needs of even the most complex implementations.
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Mature Products
Today’s M3 versions offer advanced functionality capable of meeting if not exceeding the current and future needs of most companies. Stable and full-featured releases combined with the customers’ desire to reduce overall operating costs and demonstrate returns on annual maintenance and upgrade expenditures, are driving organizations to implement alternative support strategies.
Pay for Support, Not New Development
The M3 product is functionaly mature, but despite this, a significant proportion of customers annual maintenance & support fees go toward the development of future product versions. This allocation model takes a large portion of each customer's operating budget for support and re-allocates it to the development of future enhancements and releases that many customers will never even benefit from.
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Uncertain ERP Business Environment
The ERP marketplace is now showing many of the typical stress signs of market maturity:
1) Slower growth
2) Increasing commoditization of product;
3) Declining margins and greater price pressure in the historical core (license revenues) of the business.
These changes in the market have come about in the past several years, and show signs of intensifying over the next decade. Because of the turmoil in the market, many ERP firms have increasingly turned to mergers and acquisitions activity in an effort to rejuvenate flagging revenues, and to “harvest” the support and maintenance revenues of the acquired platform.
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